Terms of Service

Last updated: 7/1/2025

Agreement to Terms

These Terms of Service ("Terms") govern your use of GlowPilot's clinic management platform ("Service") operated by GlowPilot ("us", "we", or "our"). By accessing or using our Service, you agree to be bound by these Terms.

Service Description

GlowPilot provides a comprehensive clinic management platform that includes:

  • Patient management and record keeping
  • Appointment scheduling and calendar management
  • Treatment tracking and photo documentation
  • Consent form management and digital signatures
  • Analytics and reporting tools
  • Integration with third-party services
User Responsibilities

As a user of our Service, you agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Comply with all applicable laws and regulations
  • Respect patient privacy and confidentiality (HIPAA compliance)
  • Use the Service only for legitimate business purposes
  • Not attempt to reverse engineer or compromise the Service
  • Report any security vulnerabilities or issues promptly
Data Protection and Privacy

We take data protection seriously and are committed to:

  • HIPAA compliance for all patient health information
  • Encryption of data in transit and at rest
  • Regular security audits and vulnerability assessments
  • Secure data backup and disaster recovery procedures
  • Limited access controls and user authentication

For detailed information about how we handle your data, please review our Privacy Policy.

Subscription and Billing

Subscription Plans

We offer various subscription plans with different features and pricing. Current plans include:

  • Starter Plan: $49/month
  • Professional Plan: $99/month
  • Enterprise Plan: $199/month

Billing Terms

  • Subscriptions are billed monthly or annually in advance
  • All fees are non-refundable except as required by law
  • We may change pricing with 30 days' notice
  • Failed payments may result in service suspension
  • You may cancel your subscription at any time
Limitations and Disclaimers

Service Availability

While we strive for 99.9% uptime, we cannot guarantee uninterrupted service. Scheduled maintenance and unexpected outages may occur.

Medical Disclaimer

Our Service is a practice management tool and does not provide medical advice. All medical decisions remain the responsibility of licensed healthcare professionals.

Limitation of Liability

Our liability is limited to the amount paid for the Service in the 12 months preceding any claim. We are not liable for indirect, incidental, or consequential damages.

Termination

Either party may terminate this agreement:

  • You may cancel your subscription at any time through your account settings
  • We may terminate for breach of these Terms with 30 days' notice
  • We may suspend service immediately for security or legal reasons
  • Upon termination, you have 30 days to export your data
  • We will securely delete your data after the retention period
Governing Law and Disputes

These Terms are governed by the laws of [State/Country]. Any disputes will be resolved through:

  • Good faith negotiation as the first step
  • Binding arbitration if negotiation fails
  • Courts of [Jurisdiction] for any remaining matters
Contact Information

If you have questions about these Terms of Service, please contact us:

Email: legal@getglowpilot.com

Address: 123 Healthcare Ave, Medical District, City, State 12345

Phone: +1 (555) 123-4567

Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the new Terms.